MOJO CX lifted agent productivity 31% with AI-powered coaching
- Product redesign
- UI/UX design
- Web app
An improved contact-centre experience
- Client
- MOJO CX
- Industry
- SaaS, AI
- Headquarters
- UK
- Platform
- Web app
About project
MOJO CX is a B2B SaaS platform that helps contact-centre leaders reduce costs, increase revenue and improve quality through AI-powered real-time coaching and conversational prompts.
Challenges & solutions
Problem
Three existing products had to become one universal platform, integrating the core features of each into a complete suite for contact centres.
Solution
We unified the look and feel of all three products into one cohesive experience, then tailored features to each user type: agents and managers.
Process
- 1
Discovery
- Business goals
- MVP scope
- Roadmap
- 2
UX design
- Competitor analysis
- User research
- App flow
- 3
UI design
- Moodboard
- Redesign
- Design system
- 4
Prototypes
- Clickable prototypes
- Testing
- Handoff
Competitor analysis
We studied competitors' features to find the most effective ones and bring them into the platform, optimising workflows for every user type.
App flow
A new flow combining three products, with optimal workflows for managers' and agents' core tasks and clear navigation across the platform.
Wireframing
High-fidelity wireframes became the basis for testing the platform's structure, logic and interactions.
Empowering agents with AI that guides every call.
Moodboard
A timeless, intuitive direction: simplicity and clarity with subtle brand colours and logo-inspired patterns.
Redesign
One cohesive ecosystem with optimised functionality and a unified visual identity.
Web application design
Three products combined into one platform with a complete suite of services for contact centres.
UI/UX for agents
Call tools and an AI assistant stay on screen during calls, with post-call summaries to improve performance.
Web app for managers
Team and agent performance, task management, training plans and reviews in one application.
Design system
A shared component library for every product in the suite.
Tech stack
- Next.js
- React
- Node.js
- Figma
Results
+31%
Agent productivity
Teams handled more interactions with less effort thanks to simpler workflows.
42%
Faster onboarding
New agents got up to speed faster with clearer navigation and organised information.
95%
AI insights adoption
Teams used AI conversation insights daily once they were easy to find and apply.
4.8/5
Customer satisfaction
Consistently positive feedback on usability and the cleaner interface.
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